Troubleshooting
Aurora toolbar and menu don't show up in Word
Check that your current security level is not set to “Very High.” Currently, Aurora is not compatible with this setting, because Aurora needs to load templates from its installation directory. You can achieve a very similar level of security by choosing “High” as your security level and disabling both Trust all installed add-ins and templates and Trust access to Visual Basic Project on the Trusted Sources page of the Security dialog.
A workaround for Office 2007 is to add Aurora's Program Files
folder to the list of trusted locations using the
Trust Center. For instructions on how to do this, see
http://office.microsoft.com/en-us/word/HA100319991033.aspx 
.
Aurora can't find LaTeX, even though I installed it
If you have just installed LaTeX, the operating system may need to be restarted before it appears in the PATH. In Windows® NT-based systems, it might be enough to only restart the word processor.
If Aurora still can't find your LaTeX installation, you will have to tell it where to look yourself. Locate full paths to latex.exe, pdflatex.exe, and dvipng.exe and enter them in the Preferences, Paths dialog, e.g.:
| LaTeX: | "C:\Program Files\MiKTeX 2.5\miktex\bin\latex.exe" |
| pdfLaTeX: | "C:\Program Files\MiKTeX 2.5\miktex\bin\pdflatex.exe" |
| dvipng: | "C:\Program Files\MiKTeX 2.5\miktex\bin\dvipng.exe" |
After installing MathType, trying to launch Aurora brings up MathType
MathType installer makes all Equation.* objects (including Aurora's own) point to self. Re-installing Aurora cures the problem.
Running “Format equation numbers...” on numbered equations created in Ribbit 1.x replaced some equation numbers with “D” or “line”
Because Ribbit used tables to hold numbered equations,
some equation numbers might become too long to fit in
their cell after reformatting. When that happens, Word will display them as just
D
or
line
or something similar. Resizing the cell to accomodate the number fixes
the problem. Since Aurora does not use tables for numbered equations anymore,
new numbered equations created by Aurora do not have this issue.
Aurora used to work, but now all of the sudden all equations come out empty when I press “Refresh”
On rare occasions, if Aurora is terminated while it is in the middle of processing an equation, latex or pdflatex executable gets “stuck.” This can be fixed by opening the Task Manager (Ctrl+Shift+Esc), locating latex.exe or pdflatex.exe in the Processes list and pressing End Process.
Resolution decreases when converting a document with Aurora formulas to PDF
Make sure that your PDF generator is not rescaling grayscale images to a resolution lower than the one set in Aurora. If you are using Adobe® Acrobat® to generate PDF files, this can be done by setting the conversion settings to Press Quality or High Quality Print.
On-demand package installation does not work in VistaTM
As part of its improved security model, Vista generally does not keep the information user programs write to the Program Files directory for long. Since by default MiKTeX 2.5 keeps all of its packages in its folder under Program Files, packages installed on-demand from within Aurora do not persist long enough for parsing to complete.
The easiest way to get around this problem is to launch the “MiKTeX package manager” from the Start menu and install the necessary packages manually.
MiKTeX reports an error when I try to install certain packages (e.g. graphics)
Open the “MiKTeX package manager” and choose Repository, Synchronize.